ACCESSIBILITY
Highmark Stadium provides a full range of accommodations for guests with disabilities. For more information, please visit their accessibility guide.
- Highmark Stadium has one elevator located inside the main building.
AISLES, RAILS, RAMPS, & STAIRWAYS
To help ensure guest safety and ensure a fan-friendly experience at games and events, sitting or standing in aisles, at rails, on ramps or in stairways is prohibited. Guests will be asked to return to their seats. Standing on seats is also prohibited.
ALCOHOL-BEVERAGE POLICY
Alcohol sales begin from the time gates open until the end of the 3rd quarter. No outside alcohol is allowed to be brought into Highmark Stadium. Alcohol is not permitted to be taken out of the stadium. Individuals must be at least 21 years of age and provide proof of age to purchase alcohol. Regardless of age, all patrons must provide a valid I.D. in order to purchase any alcohol. There is a limit of two (2) alcoholic beverages per purchase. Management reserves the right to refuse service to anyone. Public intoxication or belligerent behavior may result in your removal from Highmark Stadium.
BOX OFFICE
The main Highmark Stadium box office is located on the west side of Highmark Stadium, closest to the Fort Pitt Bridge. It is open Monday-Friday 9am-5pm. On game days, it is open seven hours before first pull (12pm for a 7pm game) through half-time. Contact the box office at 412-325-7241 for more information.
BABY CHANGING STATIONS
All Highmark Stadium family restrooms have baby changing stations. Family restrooms can be found under grandstand sections 104 and 105, on the ground floor of the main building, and the Club section.
CLEAR BAG POLICY
As part of an ongoing commitment to safety and security, Highmark Stadium will implement a policy that limits the size and type of bags that may be brought into Highmark Stadium.
Guests are discouraged from bringing any bags into Highmark Stadium, but outlined below is permissible. We appreciate everyone’s cooperation and patience as we strive to ensure minimal disruption or delays.
- Bags that are clear plastic, vinyl or PVC and do not exceed 12” x 6” x 12.” Official Riverhounds SC team logo clear plastic tote bags are available through the club store.
- One-gallon clear plastic freezer bag (Ziploc bag or similar).
- Small clutch bags or small purse, approximately the size of a hand 4.5” x 6.5”, with or without a handle or strap can be taken into the stadium with one of the clear plastic bag options.
- Seat cushions and seat cushions with backs will be permitted. No larger than 16” wide with no arms or pockets allowed.
- An exception will be made for medically necessary items after proper inspection at a gate designated for this purpose.
- Diaper bags are allowed but will be inspected and tagged.
Prohibited items include but are not limited to: purses larger than a clutch bag, coolers, briefcases, backpacks, fanny packs, cinch bags, luggage of any kind, computer bags and camera bags, or any bag larger than the permissible size.
Please visit our clear bag policy guide for more information.
CODE OF CONDUCT
Pittsburgh Thunderbirds is committed to creating a safe, family-friendly soccer experience for all guests at Highmark Stadium.
Pittsburgh Thunderbirds fans have a right to expect Highmark Stadium’s environment to be:
- Fans are encouraged to cheer/chant, sing, and support Pittsburgh Thunderbirds while maintaining a courteous and respectful manner to their fellow patrons, referees, all players, and opposing fans.
- Fans enjoy the family ultimate experience while refraining from fighting, throwing objects, attempting to enter the field of play, and acting in a disorderly behavior, inclusive of foul, racial, sexist, obscene or abusive language or gestures.
- Fans comply with all requests from Highmark Stadium staff regarding all stadium policies and emergency response protocols.
- Fans consume any and all alcoholic beverages in a responsible manner and must produce identification to prove they are of legal age to purchase an alcoholic beverage.
- Fans conduct themselves in a civil and lawful manner to avoid confrontations and incidents in the stadium and parking lots.
Failure to abide by this Code of Conduct is subject to sanctions, including ejection, banishment and arrest.
Pittsburgh Thunderbirds and its ownership thank you for adhering to this Code of Conduct and for making this family-friendly event special and memorable to all who were in attendance.
CONCESSION
Highmark Stadium offers a variety of concessions options through Sodexo Live! Aside from the Pub, located in the main building, a concession stand is located behind section 103.
CREDIT CARDS
*CONCESSIONS AT HIGHMARK STADIUM ARE NOW CASHLESS* Credit cards may be used at the box office, our team store, and concessions. Accepted cards include VISA, MasterCard, American Express, and Discover.
DIRECTIONS
Highmark Stadium
510 W. Station Square Drive, Pittsburgh, PA 15219
Tel: (412) 224-4900 | highmarkstadium.com
Please visit our directions guide for further information.
EMERGENCY/EVACUATION PROCEDURE
Should dangerous lightning or other conditions requiring the evacuation of the stadium staff, remain calm, and follow the instructions of the Stadium Security and Personnel. Fans should also listen to the public address system for further instructions.
EXCHANGES/REFUNDS
No exchanges or refunds are available.
If you are unable to attend a game or event through no fault of the venue, no refunds or exchanges will be permitted. If a game or event is canceled, ticket holders will be contacted with their options. If you have any questions contact us at info@pghthunderbirds.com
FOOD AND BEVERAGE POLICY
Highmark Stadium has implemented several health protocols to ensure the safe operations of concessions and other food and beverage locations. These precautions include the installation of protective barriers at food service locations, sanitizing all service areas, and ensuring employees are wearing face coverings, and handing products in a safe manner. All cups will be served with lids and without straws, and all condiments will be packaged with orders instead of self-service.
GATES OPEN
Gates will open 60 minutes prior to first pull. e.g., gates will open at 6:00 p.m. for a 7:00 p.m. scheduled start time). The gate is located next to the West End box office. Once you exit Highmark Stadium re-entry is not permitted start time).
LOST AND FOUND
The club’s lost and found is located at the main box office on the west end of Highmark Stadium.
MOBILE TICKETING
For match day entry, a mobile ticket must be displayed on a smartphone. Fans who have yet to receive their tickets can stop by the box office on game day to have their tickets re-sent. Ticket buyers and fans that bought tickets from a Pittsburgh Thunderbirds account executive or at the box office should reference our Digital Ticketing Guide. If tickets were purchased through ticketmaster.com, we encourage you to download the Ticketmaster App and consult Ticketmaster’s “Help” Portal.
PARKING
*PARKING IS CASH ONLY* Parking is located in the West Lot of Station Square, lying adjacent to the Highmark Stadium office building and underneath the Fort Pitt Bridge. A flat rate of $5 applies for events but is subject to change.
Additional parking is available at the following locations in Station Square for standard hourly rates:
- Station Square Parking Garage (across from Sheraton Hotel)
- East Lot (adjacent to the Smithfield Street Bridge)
- West Carson/River Lot (adjacent to the Gateway Clipper Fleet Dock Ramp)
Please contact ABM Parking at 412-261-1993 for information on event bus/van parking.
PRESS/MEDIA ENTRANCE
Press and media should report to the main box office on the west end of the stadium to get their media passes/credentials. Media will then proceed to the main, west end gate for entrance into the stadium.
Any other media related inquiries can be emailed to media@riverhounds.com
PROHIBITED ITEMS
- No re-entry
- No outside food and/or beverages
- No containers and/or coolers
- No pets (other than service animals)
- No bicycles
- No weapons (regardless of permit, including but not limited to firearms or knives)
- No umbrellas or helmets
- No fireworks
- No contraband
Smoking is prohibited on Highmark Stadium property.
Any other items deemed unlawful or dangerous may be prohibited at the discretion of Highmark Stadium staff and security personnel.
Parents with small children are permitted to bring strollers and diaper bags. These items are subject to reasonable inspection before entering and/or at any time during the event.
RESTROOMS
Restrooms can be found in the Club Section of Highmark Stadium, underneath grandstand sections 102, 104, and 105, and the ground floor of the main building
SANITIZING STATIONS
Highmark Stadium has installed 12 hand sanitizing stations located throughout the concourse area. We encourage fans to utilize these stations, particularly after eating/drinking or using the restroom facilities.
SECURITY
Security guards and Pittsburgh Police Officers will be positioned throughout Highmark Stadium for all fans’ protection. All guests will be subject to a bag check upon entrance into the stadium. Fans will also be screened with metal detection upon entrance. Security personnel will conduct their inspections with respect towards the guests’ dignity and legal rights.
SERVICE ANIMALS
All animals that are specifically trained to provide assistance to an individual with a disability are welcomed. Service animals must remain on a leash or in a harness and be under control of the guest with a disability or designee. The service animal must rest in the seating area with the individual and not in the aisle. Emotional support animals are not permitted.
SMOKING POLICY
Smoking is prohibited on Highmark Stadium Property. This includes any e-cigarette or vaping device.
PARTNERSHIP OPPORTUNITIES
For partnership opportunities, please call Andrew Gardner at 330-979-9347 or email agardner@pghthunderbirds.com
UMBRELLAS
Umbrellas are not permitted inside of Highmark Stadium.
